Shipping Policy

Our shipping policy is simple, for deliveries throughout North America we use the Canada Post service.

• RETURN POLICY - The deadline for requests for exchange/return due to withdrawal or numbering is up to 7 calendar days, as provided for in the Consumer Defense Code.
• If the product purchased or its packaging shows evidence of damage, you must contact us within 3 calendar days of the delivery date.
• If the product purchased is defective, the deadline for you to contact us requesting an exchange or return is up to 90 (ninety) calendar days.
• The deadline for contact is counted from the date of receipt of the order.
• If you need to exchange or return any of our products, please contact us through our communication channels.

E- mail: chaleurstoremtl@gamil.com

• PRIVACY POLICY - Chaleur guarantees the privacy and security of all our customers' data. The data is totally confidential and will in no way be consulted by third parties. Our customers' information is stored in a secure database and is only used when necessary, for example: product delivery, billing and participation in promotions if authorized.